Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Exceptional staff service
Peaceful atmosphere
No open-air onsen
Sometimes noisy
8.2/10
Great
Rooms
7.8
Location
8.4
Service
9.6
Dining
8.2
Guest reviews
8.2/10
based on 5 reviews
9.2
9.2/10 based on 306 reviews
Stephanie
United States of America,
December
2024
8.4/10
I had a lovely and peaceful stay at this onsen hotel. The staff were incredibly hospitable and went out of their way to ensure we had a great experience, even accommodating us for a late arrival. The food was delicious, although I preferred dining in the restaurant rather than in our room. The location was quiet, perfect for a getaway, but I did find the shared private bath a bit crowded at times. Overall, it was an enjoyable experience, but it would have been nicer if there were more open air onsen options.
Rooms
8.0
The room was cozy and comfortable, though I wished we could have accessed the iron kettle tub as it seemed quite popular.
Service
10.0
Outstanding service from the staff, who were friendly and attentive, especially when we arrived late.
Location
9.0
The hotel is conveniently located not far from the main area in Arima Onsen, making it easy to explore.
Dining
8.0
The food served was quite good and exceeded my expectations, especially for a hotel restaurant.
Facilities
7.0
Facilities included a shared private bath and a cozy onsen room; however, the lack of an outdoor option was a bit disappointing.
Emil
United States of America,
December
2024
8.6/10
Staying at this ryokan was truly a unique experience, almost like stepping back in time while enjoying modern comforts. The atmosphere was cozy and relaxing, and the food was a standout. However, the thin walls made it hard to ignore the noise from other guests, and the bed I slept on could definitely use an upgrade. Overall, it was a delightful stay with excellent dining options and helpful service.
Rooms
7.0
The room was plain but comfortable, featuring a standard bidet and a hot water dispenser, though the bed was squeaky and old.
Service
9.0
The staff was accommodating and welcoming, providing helpful guidance, and they even offered umbrellas during rainy weather.
Location
9.0
The ryokan is conveniently located near the main area of Arima Onsen, making it easy to explore the surroundings.
Dining
10.0
The dining experience was fantastic, with delicious food served in the restaurant that added to the overall ambiance.
Facilities
8.0
There are private hot spring baths available, but the hotel lacks an open-air onsen.
James
United States of America,
December
2024
8.8/10
I had a wonderful stay with an authentic onsen experience. The hotel staff went above and beyond to ensure our comfort, even accommodating our late arrival. The retro vibe of the ryokan added a unique charm, although the onsen options were somewhat limited. The private hot spring and local dining provided a delightful touch. Overall, it was a memorable experience with a few minor drawbacks regarding onsen accessibility.
Rooms
9.0
The rooms were spacious and well-decorated, offering a cozy feel with luxurious touches like a safety deposit box and supplies for the private onsen.
Service
10.0
The service was exceptional, with staff who were attentive and always ready to assist. They helped us secure a reservation for dinner at a renowned restaurant.
Location
8.0
The hotel is conveniently located, not far from the main area of Arima Onsen, making it easy to explore.
Dining
9.0
The dining experience was superb. I opted for half board, and the meal served at the small restaurant was delicious, particularly when enjoyed at the bar area.
Facilities
7.0
The facilities included private hot springs within the rooms, ensuring a relaxing experience. However, I wish there were more onsen options available directly at the hotel.
Thomas
United States of America,
December
2024
7.8/10
I had a lovely stay at this traditional Japanese hotel. The atmosphere was peaceful, perfect for escaping daily life. The staff truly impressed me with their exceptional service, helping us book restaurants and make the most of our onsen experience. The dining was enjoyable, though there might be better options outside. Overall, it’s a cozy retreat, but it lacks an open-air onsen, which would have added to the experience.
Rooms
7.0
The rooms were simple and understated, but very clean and comfortable. Although some of the special amenities were often reserved, I felt at home during my stay.
Service
10.0
The staff was outstanding, going above and beyond to make our experience enjoyable. They arranged for us to visit a local hotspring and even delivered dessert to our room after our soak.
Location
8.0
The hotel is conveniently located near the main area of Arima Onsen, making it easy to explore the local attractions. I appreciated the serene environment, though it was occasionally disrupted by noise from nearby rooms.
Dining
7.0
Dining was quite pleasant, with delicious food served in a communal setting. While I enjoyed the meals, I would suggest trying the nearby restaurant for potentially better options.
Facilities
7.0
The hotel has decent facilities, including a private onsen option, but lacks an open-air experience. It's a cozy space, though it could further enhance relaxation.
Exceptional staff service
No open-air onsen
Daniel
United States of America,
December
2024
8.0/10
My stay at the hotel was quite memorable. The rooms were spacious and had luxurious touches that made my experience cozy. The staff was very accommodating and friendly, making the overall atmosphere inviting. However, I did encounter some noise from nearby rooms which affected my sleep. Additionally, while the food was good, it could be improved with more variety. Overall, it was a great onsen experience that I would recommend.
Rooms
8.0
The rooms were comfortable and spacious with luxurious details like a safety deposit box and private onsen options, but the bed could have been in better condition.
Service
9.0
The service was top-notch, with the staff being attentive and accommodating to all my needs.
Location
8.0
The hotel is tucked away in a quiet area not far from the main attractions of Arima Onsen, which provided a nice escape.
Dining
7.0
The food offered was tasty but limited in variety; I would suggest trying local restaurants for more options.
Facilities
8.0
The shared private bath was a nice touch for a relaxing onsen experience without breaking the bank.
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